Privacy Policy

Last Updated: 03/07/2025

At Home Refresh Ltd, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your data in accordance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

Home Refresh Ltd
Albert Road, Manchester, UK
Company Registration Number: 10411829
Email: info@homerefresh.co.uk

We operate in the United Kingdom and sell goods to customers within the UK only.

 

2. What Information We Collect

We may collect and process the following types of personal data:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details and product preferences

  • IP address and browser/device information

  • Payment information (processed securely via PayPal)

 

3. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfil your orders

  • To communicate with you regarding your purchase

  • To provide customer support

  • To send order updates and transactional emails

  • To send marketing emails or newsletters (only if you’ve opted in)

  • To monitor website performance and improve user experience (via Google Analytics)

  • To comply with legal obligations

 

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases to process your personal data:

  • Contractual obligation – to fulfil your order

  • Consent – for marketing communications

  • Legitimate interests – for analytics and fraud prevention

  • Legal compliance – to meet our legal and tax obligations

 

5. Third-Party Services

We only share data with trusted third-party providers when necessary for delivering our services. These include:

  • PayPal – for secure payment processing

  • Google Analytics – for website analytics and performance tracking

These providers are required to handle your data securely and lawfully.

 

6. Marketing Communications

You will only receive marketing emails from us if you have explicitly opted in. You can unsubscribe at any time by clicking the link in the email or contacting us at info@homerefresh.co.uk.

 

7. Cookies

We use cookies to improve your experience on our website and to analyse traffic via Google Analytics. You can manage or disable cookies via your browser settings.

For more information, please refer to our [Cookie Policy].

 

8. How We Store and Protect Your Data

Your data is stored securely and protected from unauthorised access, alteration, or disclosure. We only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal obligations.

 

9. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict certain types of processing

  • Withdraw consent at any time (where applicable)

To exercise any of your rights, please contact us at info@homerefresh.co.uk.

 

10. Contacting Us

If you have any questions about this policy or how we handle your data, please contact:

Email: info@homerefresh.co.uk
Company: Home Refresh Ltd
Address: Albert Road, Manchester, UK